Online support tools
My partner and I started a new startup and immediately decided that we would build everything according to the lean model. It was especially important to minimize support costs. But building it from scratch in a remote format turned out to be not so easy. We reviewed dozens of resources until we found this article — https://www.twine.net/blog/how-to-build-a-remote-support-team-and-save-money/. It clearly explains how to save money without losing quality. After reading it, we understood how to properly form a team, what channels to use and where you can really cut costs. Very powerful and useful material.
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Hello! An interesting topic, by the way. In our company, we kept support in the office for a long time, but over time it became clear that this was irrational. Transferring the team to remote work was not just a step towards saving money, but also an opportunity to reconsider the very system of interaction with clients. Now we regret that we did not do this earlier.